FAQ

1. What is Iberflowers Network company?

It stands for Local Florists network across Middle East and Europe countries.

2. Can I request the items, which are not listed in the web store?

Yes, you may email the requirement to Iberflowers On-line and we will reply you within 30 minutes

3. How can I make the payment?

You can make the payment by Credit Card or PayPal

4. Which credit cards does Iberflowers accept?

We accept Visa, MasterCard, American Express, Discover cards ad Pay Pal etc.

5. Is my credit card number is secured?

All transactions are secured, powered by Pay Pal, Which is our Authorized web retailer. All transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. How do I feel sure that you have correctly registered the order placed?

Shortly after you have successfully transmitted your order to Pay Pal's secure server you will receive an email acknowledgement from Pay Pal, assuring you that your order is being processed to be delivered as requested.

7. Are the items delivered as per the display on WebPages?

We aim to use seasonal flowers wherever possible, as they last longer and offer better value to you. So, please bear in mind that although the bouquets shown on our website will be replicated as closely as possible they may contain some variation due to seasonal availability.

Where we delivery:

Our courteous and efficient driving team are able to deliver Your flowers to Argentina, Belgium, Bahrain, Bulgaria, Denmark, Egypt, France, Germany, Hungary, Italy, Kuwait, Malta, Norway, Oman, Portugal, Qatar, Sweden, Saudi Arabia & United Arab Emirates.

When we deliver:

Although we cannot guarantee exact times for delivery Our florists aim to deliver between 9am and 7pm. however, specify morning or afternoon deliveries.

Same day Delivery:

If you would like to send flowers to anywhere in Capital Cites of Any Europe & Middle East countries on the same day please send in your order form by 9 am Respective Country time.

Request of changing or cancellation of order or order information:

Changes shall be made if we receive the information before order has been sent out to our florist for delivery or prepared for delivery.

Request of flowers:

You can always request for the type and colour of the flowers, however, due to various seasonal and regional conditions, availability of some flowers may be limited in certain areas. In this situation, we will deliver a choice of similar of equal or or greater value and beauty.

Guarantee:

All confirmed orders are guaranteed for delivery with a minimum 48 hours notice, excluding Saturdays, Sundays in Europe countries and FRidays & legal holidays in Middle East countries.

Refund or Replacement:

Unable to locate the recipient's "correct" address.

The delivered flowers quality is poor.

The order has not been delivered due to our fault.

Guarantee will not apply (FULL charges will be applied) if:

Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You

Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc